Why We Left Delta Dental

Why We Left Delta Dental

We recently made a decision at Manchester Oral Surgery to change our relationship with Delta Dental Insurance Company. As of January 1, 2015, we are no longer what Delta Dental refers to as “participating providers”.

The choice to us was clear. Rather than submit to the increasing limitations imposed by the insurance company – limitations that directly affect the quality of care we pride ourselves in and believe our patients deserve – we decided to act in a way that is in the best interest of our patients.

That does not mean you are not covered for procedures if you are treated by us at Manchester Oral Surgery. You are still able to submit a claim for work done here and you will be reimbursed directly from Delta Dental. In fact, we will even submit that claim for you.

What it really means is that we are not going to change the way we treat patients. Quality over quantity has been the foundation of our practice. The way Delta Dental has changed its reimbursement to in-network providers is essentially forcing dentists to work quicker and see a higher volume of patients. We do not think that is good practice.

No patient should expect a dentist to complete a procedure in 45 minutes when it actually requires 60 minutes to do it right. The potential for mistakes in order to “keep the cash register ringing” is not a risk we are willing to take. And, as trained surgeons, we will not allow insurance companies to define how we care for our patients.

The reality is that the coverage an insurance plan gives has not kept up with the cost of treatment. Dental insurance in the 1970s had a cap of $1,000. That covered most needs of a patient. Forty years later, dental insurance in 2015 still has an average cap in the range of $1,000-$1,500. Meanwhile, with inflation, costs for procedures have risen dramatically.

We made our decision to leave Delta Dental so we can provide the treatment we think is best for our patients. Dental insurance, like a coupon, will help cover some of your costs for what we consider is excellent service. The technological advances in dentistry are amazing and by not being limited by the edicts of outside agencies, we are able to take advantage of those advances to offer the best possible care to all of our patients.